Returns & Refunds
RETURN & REFUNDS POLICY
Last updated February 22, 2026
Thank you for shopping at THRU-r. If, for any reason, if you are not completely satisfied with a purchase We invite You to review our policy on refunds and returns. The following terms are applicable for any products that You purchased with Us.
Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Definitions
For the purposes of this Return and Refund Policy:
Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to THRU-r.
Goods refer to the items offered for sale on the Service.
Orders mean a request by You to purchase Goods from Us.
Service refers to the Website.
Website refers to THRU-r, accessible from https://www.thru-r.com
You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Conditions for Return
Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date.
In order for the Goods to be eligible for a return, please make sure that:
- The Goods were purchased in the last 30 days
- The Goods are in the original packaging
The following Goods cannot be returned:
- The supply of Goods made to Your specifications or clearly personalized.
- The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
- The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
- The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.
Only regular priced Goods may be refunded. Unfortunately, Goods on sale or discounted cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.
Returning Goods
You are responsible for the cost and risk of returning the Goods to Us, and you must submit your return within 30 days of the original order date. We strongly recommend that you use a trackable method to mail your return
For all returns, please send an email to info@thru-r.com stating the reason for your return and we’ll provide instructions on where to send your item once we’ve verified that it is eligible for return.
We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.
Refunds
Refunds will be issued after the Good have been received and inspected by Us.
Membership subscription payments are non-refundable except at our sole discretion and in accordance with the rules governing each subscription. Please refer to our Terms & Conditions page for more details. After We receive your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least fourteen (14) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.
Exceptions
For defective or damaged products, please contact us at the details below to arrange a refund or exchange.
Please note all sale items are final and cannot be returned.
Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us: